Medical Disclaimer
The information on this website is for general educational purposes only. It is not intended as medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding any medical condition or health concern.
Use of this website does not establish a patient-provider relationship. A clinical relationship is only established through a formal intake process, signed consent, and a scheduled clinical encounter.
⚠️ In an emergency, call 911 or go to the nearest emergency department. Do not use this website or patient portal for urgent or emergent care.
Terms of Use
Acceptance
By accessing encompass.care, you agree to these Terms of Use. If you do not agree, please do not use this site.
Permitted Use
This site is provided for informational purposes related to Encompass Care's clinical services. You agree to use it for lawful purposes only and not to transmit harmful, misleading, or unlawful content.
Intellectual Property
All content on this website — including text, graphics, logos, and page design — is the property of Encompass Care Group, LLC and protected by applicable copyright laws. You may not reproduce or distribute any content without express written permission.
Limitation of Liability
Encompass Care Group, LLC is not liable for any damages arising from your use of this website or reliance on its content. All content is provided "as is" without warranties of any kind.
Connecticut Medical Marijuana Program (CT MMP)
Encompass Care provides CT MMP consultations for qualifying Connecticut residents. These services are subject to applicable Connecticut state law. For inquiries, visit the CT MMP page or contact the office directly.
Governing Law
These terms are governed by the laws of the State of Colorado, without regard to conflict of law provisions.
Privacy Policy
Information We Collect
- Contact information submitted through forms (name, email, phone)
- Appointment and scheduling data via third-party platforms (Acuity, Tebra)
- Usage data collected automatically (IP address, browser type, pages visited)
How We Use Your Information
- To respond to inquiries and schedule appointments
- To provide and improve clinical services
- To send practice updates with your consent
- To comply with applicable legal and regulatory requirements
Third-Party Services
We use HIPAA-compliant platforms for scheduling (Acuity), patient records and billing (Tebra/Kareo), and supplement dispensing (Fullscript). We do not sell your personal information to third parties.
Data Security
We implement reasonable safeguards to protect your information. No internet transmission is 100% secure. Please do not transmit sensitive health information via unencrypted email.
Telehealth Consent
By scheduling a telehealth visit, you acknowledge:
- Telehealth services are conducted via secure, HIPAA-compliant platforms
- You are responsible for a reliable internet connection and a private location during visits
- Telehealth is not appropriate for emergencies — call 911 or go to the ER
- You attest that during all telehealth encounters you are physically located in Colorado or Connecticut
- You may withdraw consent for telehealth at any time and request in-person care when available
HIPAA Notice
Encompass Care complies with HIPAA. Your protected health information will only be used as permitted by law — for treatment, payment, and healthcare operations, or with your written authorization.
Your rights include accessing your health records, requesting corrections, and filing a privacy complaint. A full Notice of Privacy Practices is available upon request.
The secure Tebra patient portal is the preferred method for all non-urgent medical communication.
Financial Policies
By scheduling with Encompass Care, you agree to our financial policies as outlined in your signed patient intake agreement. Key terms:
- Payment is due at the time of service
- A $50 no-show and late cancellation fee applies (not covered by insurance)
- Self-pay functional medicine programs are not billed to insurance
- Specialized functional labs (GI-MAP, DUTCH, etc.) are self-pay, billed directly by the laboratory
- Administrative forms completed outside a scheduled visit may incur a fee starting at $25
- Medicare and Medicaid patients will not be charged fees prohibited by federal or state law
Program Terms & Administrative Policy
These terms apply to the Reset and Rebuild functional medicine programs and are incorporated into the Reset & Rebuild Patient Agreements.
1. Included Lab Allowances & Out-of-Pocket Testing Fees
- Reset Program: Includes ordering, interpretation, and clinical synthesis for one (1) advanced functional laboratory assessment (e.g., DUTCH Complete, GI-MAP, or comprehensive stool analysis) up to a wholesale lab fee allowance of $400.
- Rebuild Program: Includes ordering, interpretation, and clinical synthesis for two (2) advanced functional laboratory assessments up to a combined wholesale lab fee allowance of $800 total ($400 per panel).
- Additional Costs: Any lab fees exceeding the included allowance, or any additional specialty panels requested outside the program scope, are billed directly to the patient at cost. Specialty lab fees are non-refundable once the test kit has been processed or shipped by the laboratory vendor.
2. Asynchronous Secure Messaging Scope & Response Expectations
- Appropriate Use: Secure portal messaging is designed exclusively for brief, administrative questions, minor protocol clarifications, or quick updates regarding an active treatment plan.
- Inappropriate Use: Messaging may not be used for new medical concerns, acute sick visits, complex symptom updates, or in-depth lab interpretations. If a message requires clinical evaluation or a change in diagnosis, you will be prompted to schedule one of your included follow-up visits or an additional consultation.
- Response Windows: Messages are reviewed during standard practice operating hours. Please allow up to 2 business days for a response. Secure messaging is not monitored outside regular business hours, on weekends, or during official holiday closures. Secure messaging is not for medical emergencies; in an emergency, call 911 or visit the nearest emergency department.
3. Program Duration, Visit Roll-Over, and Expiration Policy
- Reset Program Timeline: All clinical visits and the advanced functional lab assessment must be completed within four (4) months of your program start date.
- Rebuild Program Timeline: All clinical visits and the two (2) advanced functional lab assessments must be completed within seven (7) months of your program start date.
- Unused Visits: Included consultation visits do not roll over past the program expiration window. Any unused visits, lab allowances, or messaging privileges remaining after the expiration date are forfeited without partial refund or credit. Extensions may be granted solely at the provider's discretion in cases of documented medical emergencies or severe extenuating circumstances.
4. Visit Cancellation & Rescheduling
- Clinical visits require a minimum of 24 business hours' notice for cancellation or rescheduling. Late cancellations (under 24 business hours) or missed appointments ("no-shows") will result in that visit being deducted from your program's total visit balance.
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